Losing your glasses or sunglasses is pretty common. You might leave them in the pocket of the seat in front of you on a plane journey. Or put them on the car roof, and then drive off. Or lose them over the side of the boat. One of your visiting relatives might mistake them for their own and take them home.Sometimes they're retrievable and sometimes they're not
Breaking your eyewear is also common. Leave them somewhere you shouldn't and one of your relatives might sit or stand on them. When your glasses fall off the car roof you might drive over them
If you have home and contents insurance your glasses and sunglasses are usually covered, so make sure you contact your insurance company to discuss making a claim and find out how much your excess is. At Sercombe and Matheson we deal with a lot of insurance claims so we can help you with the paperwork and can bill your insurance company directly. And while your insurance company may suggest you visit a chain store optometrist , you are completely within your rights to insist on coming to see us.
We're good at repairs and we have fast turnaround times. You may think that pair of glasses your auntie sat on are completely shot, but you'll be amazed at what our technician can do with a mangled frame. Putting the existing lenses in a new frame is often an option, as is keeping the frame and replacing the lenses, depending on where the problem is.
We're open between Christmas and New Year so we're here to help with any disaster. We'd love to see your or your visitors - you don't need to be an existing client. If your "disaster" revolves around a sore eye or a vision problem instead, we can help with that too.
We wish you a happy and safe Christmas and holiday season.