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Warranties

Spectacle Lens Warranty


All spectacle lenses we sell come with at least a twelve month warranty against manufacturing faults. If the type of lenses we've recommended doesn't meet your needs within the first three months we'll replace it at no charge for one of the same value, and for the difference in price for a more expensive one.

Frame Warranty


Likewise, all frames we sell come with at least a  twelve month warranty against manufacturing faults. Outside the warranty period, frames may still be replaced at our discretion. Any frame we sell that proves unsuitable for the use for which it was intended in the first three months will be exchanged with another of up to the same value.

Satisfaction Warranty


If you are not happy with any product or service we have provided within three months, of receiving it, we'll sort it out! We want a result you're happy with, so we'll change, repair, replace or refund, as appropriate.

TESTIMONIALS

 
quote I have used a number of opticians over the last 30 years and have found no-one else that can offer such a complete service as Sercombe and Matheson.Your ability, professionalism and sheer speed of service is second to none.
David P
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FIND US


Pastoral House
29 The Terrace
Wellington 6011 New Zealand

and Shop 2, 100 Molesworth Street, Thorndon, Wellington 6011