Warranties

Spectacle Lens Warranty

All spectacle lenses we sell come with at least a twelve month warranty against manufacturing faults. If the type of lenses we've recommended doesn't meet your needs within the first three months we'll replace it at no charge for one of the same value, and for the difference in price for a more expensive one.
 

Frame Warranty

Likewise, all frames we sell come with at least a 12 month warranty against manufacturing faults. Outside the warranty period, frames may still be replaced at our discretion. Any frame we sell that proves unsuitable for the use for which it was intended in the first three months will be exchanged with another of up to the same value.
 

Satisfaction Warranty

If you are not happy with any product or service we have provided within three months, of receiving it, we'll sort it out! We want a result you're happy with so we'll change, repair, replace or refund, as appropriate.